Refund policy

Refund Policy

Return & Refund Policy

Last updated: July 2026

At Impimo Jewels, we take great pride in the quality and craftsmanship of every piece we create. If you are not completely satisfied with your purchase, we are here to help.

14-Day Return Window

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

In the same condition as received — unworn, unaltered, and undamaged
In its original packaging with all included accessories (certificate, gift box, cleaning cloth)
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Items that have been worn, resized, or engraved after delivery
Custom-made or personalized jewelry
Items damaged due to misuse, accidents, or improper care
Sale items marked as final sale

How to Initiate a Return

Contact us within 14 days of delivery via email at info@impimo.com or LINE OA @impimojewels
Include your order number, reason for return, and photos of the item
We will provide return shipping instructions within 1–2 business days
Ship the item back securely using a trackable shipping service

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days
Original shipping fees are non-refundable
Return shipping costs are the customer's responsibility unless the item is defective or incorrect

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@impimo.com. We will arrange a free return and send a replacement or issue a full refund.