1-Year Warranty
Every piece from Impimo Jewels is covered by a 1-year warranty, beginning on the date your order is delivered.
What is covered
- Diamond loss or falling out — claimable once within 1 year.
- Setting peeling, tarnishing, or discoloration — claimable once.
- Ring resizing — 1 time.
- Ring cleaning — within 1 year.
What the shop covers
The shop covers the labour cost of the work itself — sizing, cleaning, and diamond repair — and the shipping cost of returning the item to you after service. No other costs are covered.
How to make a claim
Contact us through the Contact page with your order number and a photo of the issue. We will confirm whether the claim falls within the warranty and arrange the repair.
Applying these limits
Each item listed above may be claimed once during the 1-year period. For earrings, a pair is treated as a single item for the purpose of these limits. Proof of purchase is required, and this warranty applies only to items bought from impimo.com and is not transferable.
What is not covered
- Loss or theft of the item.
- Accidental damage, impact, or breakage from dropping.
- Damage from chemicals, perfume, hair products, chlorine, or household cleaning products.
- Work carried out by any jeweller other than Impimo Jewels, including third-party resizing or repair.
- Normal wear and tear beyond the items listed above, including scratches to metal and stone surfaces.
- Damage resulting from failure to follow the care instructions supplied with the item.